- who is responsible for protection of your information;
- the kinds of Personal Information which we may collect about you and how it may be used;
- the sources from which we gather information about you;
- any disclosure of Personal Information to third parties;
- your ability to correct, updаte and dеlete your Personal Information; and
- the security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control.
Who is responsible for protection of Your information?
Protection of Your personal information is the responsibility of our Data Protection Officer (DPO), who you can contact with questions related to Your personal information. If you want to reach our DPO, please contact [email protected].
Gathering and Use of Personal Information
We may collect your Personal Information if you use the Site, open an Account to use Our Services or perform any Transactions on Ace Xchanger The types of Personal Information which we collect may inсlude:
- your name;
- your photographic identification;
- your address;
- your phone number;
- your e-mail address;
- your username;
- your IP address(es) and geo location;
- your device and browser information;
- your banking details including account numbers;
- your date of birth;
- your transactions.
We may use your Personal Information for the following purposes:
- to allow you to open and operate an Account on the Acexchanger.com;
- to enable you to complete Transactions on Acexchanger.com;
- if you contact us, to reply to your queries;
- to analyze the use of our Site;
- as required for regulatory purposes;
- to provide you with information about products and promotions that may be of interest to you, from ourselves and third parties, although only if you have specifically agreed to receive such information;
- for market research e.g. surveying our Members' needs and opinions on issues, such as our performance etc.
We will process your Personal Information only for the purpose(s) for which it has been provided to us.
Sources of information
We collect information about You from several sources including, but not limited to:
- Your Ace Xchanger profile
- Your social network profiles (Facebook, Google)
- Cryptocurrency blockchains (Bitcoin, Litecoin, Ethereum, BitcoinCash blockchains)
We may collect information about your computer, including where available your IP address, operating systеm and browser type, for systеm administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
Disclosure of Personal Information
- With third-party verification providers (i.e. identity and address verification providers);
- With acquiring and card issuing banks;
- With payment processing partners;
- With our service providers;
- With banks or other financial institutions when disputing claims or chargebacks;
- With government and regulatory officials when requested;
Please note that we cooperate with partners in different countries, hence your information might be processed and stored in different jurisdictions, but only as permitted by the law in that particular jurisdiction. We are committed to ensure safety of your personal information at any point of time by the use of secured data transfer channels, contractual obligations and other means (i.e. working with only trusted partners that have adequate data protection means).
Correction ⁄ Updating ⁄ Deletion of Personal Information
You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us at: [email protected] You may also request the deletion or destruction of both the Account and Personal Information by sending an email to us at: [email protected] Ace Xchanger will action your request only where this is not inconsistent with its legal and regulatory obligations. Upon your written request, we will inform you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We will also give you a copy of the Personal Information we have retained. There may be a minimal charge for accessing your Personal Information.
We have implemented security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction. Only authorized personnel of Ace Xchanger have access to your Personal Information, and these personnel are required to treat the information as confidential. Our official email address is: [email protected] Phone numbers: +971 5444 69 149; The security measures in place will, from time to time, be reviewed in line with legal and technical developments.
Retention of Personal Information
You have the right to ask us not to process your Personal Information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Information. You can exercise the right at any time by contacting us at [email protected].
KYC (Known Your Customer) Policy
Purposes of the user identification and verification is to prevent Ace Xchanger from being used in criminal activity (auction fraud, identity theft, etc.)
Ace Xchanger collects certain user identification information from each user who opens or maintains an account on our website. User may be asked to provide verification documents to Ace Xchanger if required to complete your order or to get your account verified. The user understands that the name, address, phone number and any other personal identification information including documents (such as passport, national ID, phone bills, electricity bills or other utility bills) must be true and correct details, belonging to the user.
User will be asked to provide scanned copy of valid photo ID (passport or government ID) and scanned copy of recent utility bill showing current address of residence. Verification process is one time process. Once user gets verified status, client is not required to sends verification documents again.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may inсlude the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating systеm and the Internet service providers utilized and other similar information.
We collect your personal information to help you to use our service more conveniently and more satisfactorily as well as to help us provide you efficient service. The information we collect includes your name, telephone number, address etc. You have the right to decide not to accept any information from us at any time.
All information collected from this site will be kept strictly confidential and will not be sold, rented, loaned or otherwise disclosed, except when we are required to provide information to comply with a specific legal process or law. We will adopt proper step to protect your privacy.
When we needs to identify your identity or contact with you, we will straightforwardly inquire necessary information, which is your personal information. Generally speaking, when you register on our site and ask us to provide transaction service, this information will be inquired.
Ace Xchanger will use some effective methods to confirm the validity and effectiveness of your personal information.
Cookies are a technology sending from a network server to your browser and stored in computer hard disk. When you visit our website in future, the cookies will record your activity, personal profile, browse habits, consuming habits even credit record. Using cookies will help us know which website is popular, so that you can get better service in your future browsing of our site. Meanwhile please set your heart at rest that we will not follow your personal information.