To ensure a successful exchange, please follow these steps:
1️⃣ Read and follow the exchange description carefully.
2️⃣ Fill in all required fields and click “Exchange.”
3️⃣ Review and accept the terms of the exchange agreement by checking the appropriate box and clicking “Create Order.”
4️⃣ For automatic exchanges, proceed to payment. If an operator’s assistance is required, contact our technical support via the chat or email.
5️⃣ Follow the instructions on our website to make the required payment.
6️⃣ Upon completing the steps, you will be redirected to the exchange order tracking page.
Important notes:
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The exchange rate is fixed for 20 minutes after order creation. Failure to make payment within this timeframe will result in automatic cancellation. To recover a canceled order, please contact our technical support. The payment amount may be recalculated in such cases.
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If you have already paid but wish to cancel the exchange, a refund will be issued with a deduction of 3% of the payment amount, along with applicable payment systеm network commissions and exchange rate differences (if the exchange rate has changed by more than 2%).
