Privacy Policy & KYC

Privacy Policy 

General

In accordance with European Union General Data Protection Regulation (GDPR) Acexchanger.com has updated its Privacy Policy.

Acexchanger.com. and its affiliates (hereinafter, "Acexchanger.com", "we", "us" or "our") are committed to protecting and respecting your privacy.

This Privacy Policy (together with our Terms and Conditions of Use) governs our collection, processing and use of your Personal Information. We define "Personal Information" as information which identifies you personally, e.g. your name, address, e-mail address, trades etc.

The purpose of this Privacy Policy is to inform you of:
  1. who is responsible for protection of your information;
  2. the kinds of Personal Information which we may collect about you and how it may be used;
  3. the sources from which we gather information about you;
  4. our use of information regarding IP Addresses and our use of cookies;
  5. any disclosure of Personal Information to third parties;
  6. your ability to correct, update and delete your Personal Information; and
  7. the security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control.

 Who is responsible for protection of Your information?

Protection of Your personal information is the responsibility of our Data Protection Officer (DPO), who you can contact with questions related to Your personal information. If you want to reach our DPO, please contact Support@acexchanger.com.

Gathering and Use of Personal Information

We may collect your Personal Information if you use the Site, open an Account to use Our Services or perform any Transactions on Acexchanger.com. The types of Personal Information which we collect may include:
  1. your name;
  2. your photographic identification;
  3. your address;
  4. your phone number;
  5. your e-mail address;
  6. your username;
  7. your IP address(es) and geo location;
  8. your device and browser information;
  9. your banking details including account numbers;
  10. your date of birth;
  11. your transactions.

We may use your Personal Information for the following purposes:

  1. to allow you to open and operate an Account on the Acexchanger.com;
  2. to enable you to complete Transactions on Acexchanger.com;
  3. if you contact us, to reply to your queries;
  4. to analyze the use of our Site;
  5. as required for regulatory purposes;
  6. to provide you with information about products and promotions that may be of interest to you, from ourselves and third parties, although only if you have specifically agreed to receive such information;
  7. for market research e.g. surveying our Members' needs and opinions on issues, such as our performance etc.
We will process your Personal Information only for the purpose(s) for which it has been provided to us.

Sources of information

We collect information about You from several sources including, but not limited to:
  1. Your Acexchanger.com profile
  2. Your social network profiles (Facebook, Google)
  3. Cryptocurrency blockchains (Bitcoin, Litecoin, Ethereum, BitcoinCash blockchains)

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Cookies

We use a browser feature known as a "cookie", which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Site, analyze trends, and administer the Acexchanger.com. The information collected from cookies allows us to determine such things as which parts of our Site are most visited and difficulties our visitors may experience in accessing our Site. With this knowledge, we can improve the quality of your experience on the Acexchanger.com by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Site.
We use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyzes this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Acexchanger.com. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.
By using our Site you are agreeing that we may use cookies for the purposes set out above.

Disclosure of Personal Information

We use the Personal Information for the purposes indicated at the time you provide us with such information, and/or otherwise for the purposes set out in this Privacy Policy and/or as otherwise permitted by law. We may make available the Personal Information that you provide to us to our affiliates, agents, representatives, trusted service providers and contractors for these limited purposes. We may also share Members’ Personal Information with financial institutions, insurance companies or other companies in the case of a merger, divestiture, or other corporate re-organization. We may also share Members' Personal Information with law enforcement or regulatory agencies, as may be required by law. Any third party which receives or has access to Personal Information shall be required by us to protect such Personal Information and to use it only to carry out the services they are performing for you or for Acexchanger.COM, unless otherwise required or permitted by law. We will ensure that any such third party is aware of our obligations under this Privacy Policy and we will enter into contracts with such third parties by which they are bound by terms no less protective of any Personal Information disclosed to them than the obligations we undertake to you under this Privacy Policy or which are imposed on us under applicable data protection laws.
Specifically, when it is needed and permitted by law we can share information about you with the following parties:
  1. With third-party verification providers (i.e. identity and address verification providers);
  2. With acquiring and card issuing banks;
  3. With payment processing partners;
  4. With our service providers;
  5. With banks or other financial institutions when disputing claims or chargebacks;
  6. With government and regulatory officials when requested;

Please note that we cooperate with partners in different countries, hence your information might be processed and stored in different jurisdictions, but only as permitted by the law in that particular jurisdiction.
We are committed to ensure safety of your personal information at any point of time by the use of secured data transfer channels, contractual obligations and other means (i.e. working with only trusted partners that have adequate data protection means).

Correction ⁄ Updating ⁄ Deletion of Personal Information

You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us at: Support@acexchanger.com.
You may also request the deletion or destruction of both the Account and Personal Information by sending an email to us at: Support@acexchanger.com. Acexchanger.COM will action your request only where this is not inconsistent with its legal and regulatory obligations.
Upon your written request, we will inform you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We will also give you a copy of the Personal Information we have retained. There may be a minimal charge for accessing your Personal Information.

Security

We have implemented security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction. Only authorized personnel of Acexchanger.COM have access to your Personal Information, and these personnel are required to treat the information as confidential.
Acexchanger.com website belongs to Ace Xchanger, Licence No: 46-1744484.
Our address is: SIT Tower # 703 , Silicon Oasis,Dubai,UAE
Our official email address is: Support@acexchanger.com
Phone numbers: +1 920 320 9094;
The security measures in place will, from time to time, be reviewed in line with legal and technical developments.

Retention of Personal Information

We will hold your Personal Information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy and our own legal and regulatory requirements. In accordance with our record keeping obligations we will retain Accounts and Personal Information for, at least a period of five years after they are closed by Members.

Links

There may be links from our Site to other sites and resources provided by third parties. This Privacy Policy applies only to our Site. Accessing those third party sites or sources requires you to leave our Site. We do not control those third party sites or any of the content contained therein and you agree that we are in no way responsible or liable for any of those third party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each site that you visit.

Marketing

You have the right to ask us not to process your Personal Information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Information. You can exercise the right at any time by contacting us at Support@acexchanger.com.

Changes

Our Site policies, content, information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of Acexchanger.COM. If we change this Privacy Policy, will take steps to notify all users by a notice on our Site and will post the amended Privacy Policy on the Site.

KYC (Known Your Customer)  Policy    


Purposes of the user identification and verification is to prevent Ace Xchanger from being used in criminal activity (auction fraud, identity theft, etc.)

Ace Xchanger collects certain user identification information from each user who opens or maintains an account on our website. User may be asked to provide verification documents to Ace Xchanger if required to complete your order or to get your account verified. The user understands that the name, address, phone number and any other personal identification information including documents (such as passport, national ID, phone bills, electricity bills or other utility bills) must be true and correct details, belonging to the user.

User will be asked to provide scanned copy of valid photo ID (passport or government ID) and scanned copy of recent utility bill showing current address of residence. Verification process is one time process. Once user gets verified status, client is not required to sends verification documents again.


This Privacy Policy governs the manner in which Ace Xchanger collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.Acexchanger.com/ website (“Site”).

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

We collect your personal information to help you to use our service more conveniently and more satisfactorily as well as to help us provide you efficient service. The information we collect includes your name, telephone number, address etc. You have the right to decide not to accept any information from us at any time.

Privacy Security

All information collected from this site will be kept strictly confidential and will not be sold, rented, loaned or otherwise disclosed, except when we are required to provide information to comply with a specific legal process or law. We will adopt proper step to protect your privacy.

Our privacy policy applies to legitimate users only. Any user attempting to defraud us or anybody else will therefore not be considered as a legitimate user, and our Privacy policy does not apply to such individuals.

Privacy Principles

When we needs to identify your identity or contact with you, we will straightforwardly inquire necessary information, which is your personal information. Generally speaking, when you register on our site and ask us to provide transaction service, this information will be inquired.

Ace Xchanger will use some effective methods to confirm the validity and effectiveness of your personal information.

Cookies

Cookies are a technology sending from a network server to your browser and stored in computer hard disk. When you visit our website in future, the cookies will record your activity, personal profile, browse habits, consuming habits even credit record. Using cookies will help us know which website is popular, so that you can get better service in your future browsing of our site. Meanwhile please set your heart at rest that we will not follow your personal information.

Contact Us

If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices as it or they relate to the Acexchanger.com, please contact us at Support@acexchanger.com



Read Ace Xchanger Disclaimer and Limited Liability